We work side-by-side with your team to pinpoint bottlenecks and build real AI systems—automations, agents, and decision tools—that drive measurable business results
Relentless focus on outcomes, not demos
Transparent scopes, weekly updates, and clear KPIs
Community-first — starting with W&L-founded businesses and growing outward
Kagnew is an Ethiopian word meaning “to bring order out of chaos.” It was also the name of an elite Ethiopian battalion that fought alongside South Korea. Not a single soldier was captured—they chose to fight to the death rather than surrender.
That legacy defines how we build: relentless, disciplined, and unyielding in pursuit of victory for your business.
Real understanding happens in the field. We embed with your people, observe how work actually happens, and isolate the small changes that create outsized results.
Deploy these proven AI systems into your workflows — no demos, no prototypes, just results.
Redefine customer support as a learning system.
An operating model built on AI agents and continuous improvement loops. Every interaction becomes training data, letting support quality rise automatically over time.
Impact: Lowers support costs, increases resolution speed, and transforms reps into system builders, not ticket closers.
Never miss a lead again.
An intelligent assistant that instantly personalizes replies to inbound leads, answers product or compliance questions, and routes qualified prospects with full context.
Impact: Increases conversion rates, improves response speed, and converts lost inquiries into booked revenue.
Turn contracts into structured, searchable data.
An AI agent that reads contracts like an analyst — extracting key terms, renewal dates, and exceptions automatically. Finance and legal teams get consistent, auditable summaries in seconds.
Impact: Cuts review time by 90%, reduces legal risk, and keeps every deal visible and searchable.
Convert feedback chaos into clarity.
A system that analyzes millions of support tickets, reviews, and emails — then turns them into conversational insights. Anyone can ask "What are customers frustrated about this week?" and get real answers instantly.
Impact: Aligns teams around customer needs, speeds up product decisions, and improves retention.
Tell us where the friction lives today. We'll respond with a quick read on impact and the next best step.